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Notice to Our Customers:
We are committed to the safety of our customers, employees and the wellness of our communities at large. To help stem the speed of the current outbreak, we are changing operations to allow as many of our Customer Service team members to work remotely as possible. This change may result in longer-than-normal hold times. To better help us help you, please use self-service options or refer to FAQs before contacting us.
We appreciate your patience and look forward to serving you now and in the future.
Before using the card:
- If the card isn't already activated, you may activate it by returning to the welcome page and entering your card number.
- Know where the card is accepted by logging in and clicking CARD FEATURES.
- Know your card balance by logging in and visiting the My Cards page. If the card is processed for more than its available value, it will decline.
Contact Cardholder Services:
- For assistance at the point of sale.
- To report a lost or stolen card.
- For any issue not addressed above or in our FAQs.
CARDHOLDER SERVICES MAILING ADDRESS:
State Highway 121 BYP
Suite 200 Lewisville, TX 75067
Lost and Stolen Line: 877-227-0956
Discover® cardholders: 888-842-0336 in the U.S., or 801-744-9918 outside the U.S.
Mastercard cardholders: 888-371-2109 in the U.S. and Canada, or 339-234-6415 outside the U.S. and Canada
Visa cardholders: 877-610-1075 in the U.S. and Canada, or 801-214-8892 outside the U.S. and Canada