Frequently Asked Questions

What are the most important things to remember when using the card?

  • Know your available card balance. If the card is processed for more than its available value, it will decline.
  • Know the type of card you've received. Your card will be accepted either:
    • virtually anywhere; or
    • only at a select group of merchants

You will be directed to more information regarding use of the card once you've logged in.

  • Record the card number and the toll-free Cardholder Services number listed on the back of the card (and on the Contact Us page of this website) and keep this information in a separate location. You will need this information if the card is lost or stolen.
  • Choose Credit instead of Debit if given the option.

What should I do if the card is lost or stolen?

Call the appropriate Cardholder Services number for your card and provide the card number. A new card will be sent to you with the remaining value at the time you call. The replacement card must be requested 15 days prior to the valid thru date. The first replacement is free, although there is a fee for each additional replacement. Replacement cards typically arrive within seven to 10 business days via First Class mail.

What should I do if I encounter a problem at the point of sale?

While still at the point of sale, ask the merchant to call Cardholder Services at the toll-free number on the back of the card.

Where can I go to obtain more information about using the card?

Detailed information can be found by logging in to this website, or by contacting Cardholder Services at the toll-free number listed on the back of the card.

Where can I see a summary of my transactions?

For your convenience, a list of your most recent transactions is available on the My Cards page of this website. A 30-day transaction summary is also available.

Is the card website information secure?

Yes. Information submitted through this site is protected by Secure Socket Layer (SSL) technology, which encrypts or scrambles information submitted online.

Merchants are subject to change.
Prepaid card issued in connection with a loyalty, award, promotion, or rebate program.

Discover® gift card and prepaid card is issued by MetaBank®, N.A., Member FDIC and is subject to the Cardholder Terms and Conditions. Discover and the Discover Acceptance Mark are service marks used by MetaBank under license from Discover Financial Services.

In Canada, Prepaid Mastercard® is issued by Peoples Trust Company under license from Mastercard International Incorporated. In the U.S., Prepaid Mastercard is issued by MetaBank, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

In Canada, Visa prepaid card is issued by Peoples Trust Company pursuant to a license by Visa, Int. VISA® is a registered trademark owned by Visa International Services Association. In the U.S. Visa prepaid card is issued by MetaBank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc.

The information translated into French and Spanish is for your convenience only. The translation may not accurately represent the meaning of terms, conditions and representations presented in the English language. The English language controls the meaning of the information provided herein.

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